Return Policy

Our company promises that goods can be returned within 7 days from the date of sale (based on the customer's actual receipt date):

1. The product itself has quality problems.

2. The product is damaged during transportation.

3. The wrong product was shipped, or the product does not match the order, but it does not affect resale, in which case a return or exchange can be requested.

The following situations are not eligible for the 7-day no-reason return policy:

1. Personalized or customized products;

2. The product has been used (electronic products are considered used once powered on);

3. The product and its functional components and accessories show signs of wear and tear;

4. The product's outer packaging is lost or severely damaged (excluding opened packaging), actually affecting the product's resale. This situation is not eligible for the 7-day no-reason return policy.

5. Other goods that are unsuitable for return due to their nature, and which you confirmed were unsuitable for return at the time of purchase;

6. Other goods in poor condition that affects resale;

How to Apply for a Return

1. Returns/Exchanges for Personal Reasons: Within 7 days of receiving the goods, please send an email to the after-sales service center, ensuring the goods do not affect resale. After-sales service will process your application within 1-3 business days of receiving your email. Return shipping costs are your responsibility.

2. Returns/Exchanges for Quality Issues: Within 7 days of receiving the goods, please send an email to service@mail.quartzglow.com to contact the after-sales service center. Customer service will process your application within 1-3 business days of receiving your email. Return shipping costs are our responsibility.

3. Regarding Returns: Please contact the courier company directly within 7 days of receiving the goods. The courier company will inform us of the refund details upon receiving the goods. Our company will complete the refund process within 15 business days.

Please provide your order number, name, phone number, and return information to our 24-hour online customer service.