Shipping & Delivery
quartzglow.com thanks you for your communication and feedback. We are dedicated to serving you! Please feel free to contact us with any questions or needs.
Our online customer service hours: (UTC/GMT + 08:00) 9:00-18:00
We will reply to you within one business hour (24 hours).
Friendly Reminder: To resolve issues more efficiently, please have your order number and other relevant information ready before our customer service team contacts you.
For any questions, please contact us. Contact information is as follows:
Email: service@mail.quartzglow.com
Payment Methods:
This online store adheres to the principle of putting users first. All products on the website support cash on delivery!
Users can select products according to their preferences and needs and choose cash on delivery to place an order.
For returns, please refer to the store's return policy.
After receiving the goods, if you have any questions, please contact our online customer service promptly. We are at your service 24 hours a day!
Logistics Terms:
Shipping Fee
Free Shipping
Shipping Time
After successful order submission, we will arrange shipment according to the order sequence. The shipping cycle is approximately 3 business days; shipping time is not limited to the specified time period, and we can ship on Saturdays, Sundays, and public holidays.
Arrival Time
After order completion, the arrival time is approximately 7 business days.
Signing Instructions
When placing your order, please leave your address and contact number where you can sign for the package.
Upon receiving the package, please inspect the goods on the spot to confirm that the outer packaging is intact, the quantity of goods matches the order, and the shopping list is complete. Do not inspect the phone packaging before signing. If the outer packaging seal is damaged or torn, you have the right to refuse delivery.
However, if the seal is abnormal or you find missing items after opening the package, please contact our 24-hour online customer service and keep the package in its original condition.
If you are unable to sign for the package yourself, please authorize someone else to sign on your behalf and strictly abide by the provisions in Article 2. The courier is only responsible for delivering the package to the address he/she designates. For example, anyone at the address can sign for it, but delivery to the designated person cannot be guaranteed. For risk reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
From now on, orders that cannot be delivered due to incomplete information will be held by the distributor for 5 days. The company will notify you by email; please reply to the email or contact customer service. If we do not receive your reply within 5 days, the company will arrange a return and refund. We apologize for any inconvenience this may cause.
Returns and Refunds
If the goods you ordered are defective, you can apply for a full refund.
For details regarding return and refund methods and conditions, please refer to the records of the relevant product on the sales page and in the ordering process.
The returned goods must be in their original condition, including all goods, gifts, accessories, packaging, and all accompanying documents or materials. If you have a paper invoice, please return it along with the invoice, a signed credit note, and any other documents required by applicable laws and regulations; otherwise, the company will refuse your return or refund request.
You understand and agree that when you apply for a return or exchange, or when our company is unable to accept all or part of your order, or when the contract is cancelled or invalidated for any reason, our company will handle the documents required by relevant laws and regulations on your behalf, such as invoices or credit notes.
Frequently Asked Questions about Delivery
Question 1: Can I specify a delivery time when placing an order?
A1: The delivery time may vary depending on the "shipping company" in the order shipping information.
Q2: How do I file a complaint against the courier company?
A2: Customers can contact the corresponding local service hotline according to the "shipping company" in the order shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will be made within 7 business days after the order is shipped (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure that the outer packaging is intact. If the packaging is damaged, the recipient can refuse to accept the delivery.
Q5: Do I need to provide proof?